Return Policy

***Return Policy***

If you wish to return an item, please contact us via our websites contact us form so we can discuss the issue and if necessary arrange a return authorisation.  We will need you to quote your order number and give us relavant details - particularly we would like to know your saw's make and model.

The item should be returned in it's original undamaged packaging and in the exact same condition as you received it.  If a chain is not as clean as it arrived, then thoroughly clean it with a brush to remove all wood shavings and sawdust.   

You must fill in the sender field on the returned parcel so we know who's it is.  You must include a detailed note with all returns and that should give the complete story and include the order number it was purchased on and all your identifying details.

Original Invoice/Order and Postage label is to be included to speed up the process.  These items both have "Keep this page for proof of warranty".

We not responsible for items lost in transit because they were not properly packed or lost mail on returns. 

Feel free to discuss this with us prior to returning any goods.